Edelweiss Holiday Homes
1. Identification and purpose
These General Terms and Conditions govern the booking of tourist accommodation through the website of Edelweiss Holiday Homes (hereinafter “the Company”), acting as intermediary and authorised agent of the property owners.
The Company is not a party to the accommodation contract but acts on behalf of and in the name of the property owner under an agency agreement.
2. Nature of the contract
By making a booking through the website, the guest enters into a short-term accommodation contract directly with the property owner.
The Company acts as intermediary in:
3. Acceptance of terms
By completing a booking, the guest confirms that they have read, understood and accepted these Terms and Conditions as well as the specific property rules.
4. BOOKING AND CONFIRMATION
After booking confirmation, a deposit must be paid within the timeframe stated in the confirmation.
A booking is only considered confirmed once:
Failure to pay may result in automatic cancellation.
5. PAYMENTS AND TRAVEL INFORMATION
Once full payment is received, the guest will receive arrival information including:
6. CHECK-IN / CHECK-OUT
Unless otherwise specified:
Late arrivals may be subject to availability and additional charges.
7. IDENTIFICATION REQUIREMENT
All guests must provide valid identification as required by law.
Failure to do so may prevent key handover.
8. SECURITY DEPOSIT
Where applicable, a security deposit may be required via:
Refunds are processed after departure and property inspection within up to 7 days.
9. DAMAGES
The guest is responsible for any damages caused during the stay.
Costs exceeding the deposit may be charged if necessary.
10. COMPLAINTS
Any issues must be reported within 48 hours of arrival.
Later complaints must be submitted within 14 days after departure.
11. PETS
Pets are only allowed where explicitly stated.
12. MAXIMUM OCCUPANCY
The maximum occupancy must not be exceeded.
Violations may result in additional charges or immediate termination.
13. SERVICES AND UTILITIES
Interruptions of utilities (water, electricity, internet) beyond our control do not entitle guests to compensation.
14. SURROUNDINGS
External disturbances such as construction work do not constitute grounds for compensation.
15. CANCELLATION POLICY
Cancellation terms stated at booking apply.
Standard policy:
Travel insurance is recommended.
16. LONG STAYS
Additional utility charges may apply for long stays.
17. GUEST OBLIGATIONS
Guests agree to:
18. CHECK-OUT CONDITIONS
The property must be left in reasonable condition:
Extra cleaning may be charged if necessary.
19. FORCE MAJEURE
Neither party shall be liable for failure due to force majeure events.
20. APPLICABLE LAW
Spanish law applies.
21. CONTACT
Edelweiss Holiday Homes – [email protected]